How do I make an exchange?Updated 16 days ago

Would you like to exchange an item for a different size? Follow the steps below to complete your exchange.

How to make an exchange:

1. Place a new order

   • If you want to exchange an item for a different size, place a new order with the correct size via our website.
   • We do not create a new order for you when we receive your return. You must place a new order yourself for the size or item you wish to receive.
   • Exchanges are only available for the same product in a different size.
   • If the product is out of stock, please register a return for a refund instead.

2. Register your return

   • Visit our return page at shopunderstatement.com/returns to register your exchange/return.
   • Enter your original order number and email address to proceed.

3. Follow the instructions

   • Once you have registered your exchange/return, you will receive an automated email with further instructions and your case number.
   • Please check your spam folder if you do not receive the email within a few minutes.

4. Refund & discount adjustments

   • Once we have received and approved your returned items, you will be refunded to your original payment method.
   • If you had a discount on the item you are returning, it will be applied to your new order once we have processed your return.

Important Information About Exchanges & Returns

• Free return shipping for exchanges

  • For exchanges, we cover the cost of return shipping, meaning you don’t pay anything to send back the item you want to exchange.
  • For standard returns(without an exchange), a return shipping fee will be deducted from your refund:
    • Within Sweden: 39 SEK.
    • Internationally: €4.99 - €10 depending on the country (Import duties are not covered by Understatement).

• Returned items must be unused

  • Returns are only accepted if the items are in their original condition – unworn, unwashed, and with all original tags attached.
  • The right of withdrawal, return, or exchange does not apply if the product shows visible signs of use.
  • We reserve the right to refuse a refund if a returned item does not meet our return policy requirements.

• Discounts & bundle pricing:

  • If you return an item that was part of a discounted bundle, the discount will be adjusted proportionally across all items in the bundle.

• If you prefer to arrange your own return shipping:

  • If you choose to return the item using your own shipping method, you are responsible for the shipping costs.
  • Make sure to keep proof of return shipping until we confirm your refund.

Need help? Contact us via live chat, our contact form, or email us at [email protected] - we’re happy to assist you!