How do I make an exchange?Updated 12 days ago

Would you like to exchange an item for a different size? Follow the steps below to complete your exchange.

1. Register your return

Visit our return page at shopunderstatement.com/returns to register your exchange/return.
Enter your original order number and email address/zip code to proceed.

Please note:

We do not accept returns for items that show signs of use, washing, or removed tags
You can find more details in our Return Policy.
We reserve the right to decline a refund if items show signs of wear, washing or use.

2. Receive your return label

Once you have registered your exchange/return, you will receive an email with your return confirmation and a return shipping label.
Please check your spam folder if you do not receive the email within a few minutes.

3. Send your parcel

Print the shipping label or bring your QR code to your nearest postal drop-off point.
Important for returns/exchanges from outside the EU: hand over the three copies of the commercial invoice directly to the postal service agent. Do not pack them inside the parcel.

3. Exchange process

When your return arrives at our warehouse, we’ll inspect it and process your exchange.
You’ll then receive an email with details to complete payment for the new shipping cost and any price difference (if applicable). Please double check your spam/junk folder so you do not miss this payment request.
Once payment is confirmed, your new order will be prepared and shipped.

Free return shipping for exchanges
- For exchanges, we cover the cost of return shipping, meaning you don’t pay anything to send back the item you want to exchange.
- For standard returns(without an exchange), a return shipping fee will be deducted from your refund:
  - Within Sweden: 39 SEK.
  - Internationally: €4.99 - €10 depending on the country (Import duties are not covered by Understatement).
Returned items must be unused
- Returns are only accepted if the items are in their original condition – unworn, unwashed, and with all original tags attached.
- The right of withdrawal, return, or exchange does not apply if the product shows visible signs of use.
- We reserve the right to refuse a refund if a returned item does not meet our return policy requirements.
Discounts & bundle pricing:
- If you return an item that was part of a discounted bundle, the discount will be adjusted proportionally across all items in the bundle.
If you prefer to arrange your own return shipping:
- If you choose to return the item using your own shipping method, you are responsible for the shipping costs.
- Make sure to keep proof of return shipping until we confirm your refund.

Need help? Contact us via live chat, our contact form, or email us at [email protected] - we’re happy to assist you!

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