Tracking

Shipping

Delivery

Online hours: Monday to Friday 9:00 to 16:30 (CET)

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Understatement Help Center

Shipping & Tracking

Tracking & Shipping

Can I track my order?

Why haven't my package left the warehouse yet?

WHERE IS MY ORDER?

How much does shipping cost?

Which shipping options are available?

Do you ship to my country?

Do I have to pay international taxes or duties?

When will I receive my order?

Why does my package show as delivered if I haven’t received it?

What If I don’t pick up my order?

What is your return policy and how do I make a return?

How do I make a return?

What are the return shipping fees?

What should I do if I haven’t received my return label?

My return shows as delivered, have you received it?

Order Withdrawal – Your Right to Cancel

Returns

When will I receive a refund?

What should I do if my refund amount is incorrect?

Refunds

Return & Exchange

Giftcards & Store credit

Where is my gift card?

Everything about discount codes

Gift cards / Store credit

How does Klarna work?

How do I report an issue and pause my Klarna payment?

I returned my order, what happens if I paid with Klarna?

Do I need to pay my Klarna invoice if I return my order?

I haven’t received my refund from Klarna - What should I do?

What should I do if my Klarna refund seems incorrect?

Can I cancel or change my Klarna order?

Why isn’t my order showing in the Klarna app?

How do I contact Klarna?

KLARNA

Why am I having issues with my payment?

What should I do if I was charged twice or see an unexpected payment?

Which payment options do you accept?

Payments

Payments / Store credit

What should I do if I received wrong or missing items?

What should I do if I received a faulty or damaged item?

Product issues

Did my order go through?

What should I do if I haven’t received my order confirmation?

Can I change the shipping address on my order?

Can I cancel my order if I changed my mind?

Order issues

Product / Order issues

What materials are used in your products?

Are there any physical stores where I can try your products in Stockholm?

Our products

How do I care for my Understatements?

Wear and care

Products / Wear and care

Understatement's commitment to sustainability

What is Global Recycled Standard?

Sustainability