Can I change the shipping address on my order?Updated a month ago
Once an order has been placed, we cannot guarantee that the shipping address or delivery details can be changed. However, please contact us as soon as possible at [email protected], and we’ll do our best to help.
What changes can be made?
For security reasons, we are unable to change the shipping address completely after an order has been placed.
In some cases, we may be able to make minor corrections, such as:
- Adding a missing street number
- Correcting a spelling mistake
- Updating small address details
If the order has already been shipped, changes may no longer be possible from our side. If needed, we can also help you recall the package.
What happens if I’m not home at the time of delivery?
This depends on the shipping carrier used for your order. We recommend managing your delivery directly through the carrier’s app or website.
Early Bird
If your delivery is made with Early Bird and they are unable to deliver the package on the first two delivery attempts, it will be delivered to the nearest Bring pickup point. You will receive an update about this, and Bring will notify you when your package is ready for pickup.
Budbee:
If your delivery is made with Budbee and you are not home, you can:
Reschedule the delivery for a new time via the Budbee app.
Leave delivery instructions, such as allowing the package to be left outside your door or with a neighbor.
Contact Budbee’s customer support via the app or their website for further assistance.
Important note about UPS deliveries
Please note that UPS does not allow us to change the delivery method from an Access Point to home delivery once the order has left our warehouse.
To manage and track your delivery, we recommend using the carrier’s app or website based on your selected shipping method.
If you have any questions or need help with your order, you’re welcome to contact us at [email protected].