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I haven’t received my order confirmation - what should I do?Updated 20 days ago

If you haven’t received an order confirmation after placing your order, here are a few steps you can take:

Steps to follow

  • Check your spam or junk folder – sometimes, order confirmation emails may end up there.
  • Verify your email address – if you accidentally entered an incorrect email address at checkout, the confirmation may have been sent to the wrong address.

Still haven’t received it?

If you still can’t find your order confirmation, please contact us at customer@shopunderstatement.com, and we’ll be happy to assist you!

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