Online hours: Monday to Friday 9:00 to 16:30 (CET)

Home

Return Portal

Understatement Help Center

<p>Sometimes this happens but we are here to help. Just contact us at customer@shopunderstatement.com or via <a data-identifyelement="549" dir="ltr" href="https://www.shopunderstatement.com/pages/contact-us" rel="noopener noreferrer" style="box-sizing: border-box; background-color: transparent; color: inherit; text-decoration: none; user-select: auto;" target="_blank">here</a>, we will be happy to support!</p>

Something is wrong with my order. What do I do?

Shipping & Tracking

What materials are used in your products?

Are there any physical stores where I can try your products in Stockholm?

Our products

How do I pick the right size?

Which size should I choose for panties and bikini bottoms?

Which size should I choose for bralettes and bikini tops?

Which size should I choose for support bras?

Sizing

How do I care for my Understatements?

Wear & Care

Understatement's commitment to sustainability

Sustainability

Products & Sizing

Did my order go through?

I haven’t received my order confirmation - what should I do?

I changed my mind, can I cancel my order?

Is it possible to change the shipping address on my order?

What should I do if I receive the wrong or missing items?

Orders

Which payment options do you accept?

Why am I having issues with my payment?

I paid with Klarna Invoice and want to return my product. Do I still need to pay the invoice?

Everything about discount codes

Payments

Orders & Payment

Can I track my order?

When will I receive my order?

How much does shipping cost?

Do I have to pay international taxes or duties?

Which shipping options do you offer?

Do you ship to my country?

What If I don’t pick up my order?

My package doesn’t seem to have left your warehouse yet, what’s going on?

What should I do if my order hasn't been delivered and the tracking information hasn't been updated?

What is your return policy?

How do I make a return?

How do I make an exchange?

What are the return shipping fees?

When will I receive a refund?

What should I do if my refund amount is incorrect?

Return & Exchange

Why should I use period panties?

How does period underwear work?

How can period underwear prevent leakage? What is it made of?

Are your period panties free from harmful chemicals?

Where and how are your period panties produced?

How do you ensure that your period panties actually work?

How much blood can period panties hold?

How do I know what absorbency to buy?

How long can I wear your period panties?

How do I know if my period underwear is getting full?

How many period panties should I buy?

Do I have to wear pads with period underwear?

Is it safe for me to sleep in period underwear?

Does period underwear feel wet?

Does period underwear smell?

Is period underwear breathable? Can it give me an infection?

Is period underwear better (safer) than using tampons or pads?

Can period panties be used for incontinence?

Is it safe to use period panties for training?

How do I wash period panties?

How do I know which size to buy?

How many times can I use and wash your period panties?

Everything about Period Panties

Something is wrong with my order. What do I do?Updated 2 months ago