What are the return shipping fees?Updated 16 days ago
Returns & Exchanges - How it works
We want to make your shopping experience as smooth as possible! Here’s everything you need to know about our return and exchange process.
Returns & Return fees
Within Sweden:
- We offer free exchanges (meaning you don’t pay for the return shipment of the product you want to exchange).
- For standard returns, a flat return fee of 39 SEK will be deducted from your refund.
Outside Sweden:
- We offer free exchanges (meaning you don’t pay for the return shipment of the product you want to exchange).
- For standard returns, we provide a pre-paid return shipping label (cost ranging from €4.99 to €10), and the fee will be deducted from your refund.
- Please note that import duties for return shipments are not covered by Understatement.
- Register your return easily via our returnpage.
Important to know
- Sealed & Hygiene-Sensitive Items: The right of withdrawal, return, or exchange does not apply to sealed goods or items unsuitable for return due to health protection or hygiene if their tags have been removed after delivery.
- Unused Items Only: Returns are only accepted if the items are in original condition - unworn, unwashed, and with all original tags attached. We reserve the right to refuse a refund if products show signs of wear, washing, or use.
Important information about exchanges
- We do not create a new order for you when we receive your return. If you want to exchange a product, you will need to place a new order yourself for the size or item you want.
- We offer free return shipping for exchanges, meaning you won’t have to pay to send back the product you wish to exchange.
- If you had a discount on the item you’re returning, it will be applied to your new order once we have processed your return.
Need further assistance? Feel free to contact us via live chat, our contact form, or email us at [email protected] - we’re happy to help!