What should I do if I haven’t received my return label?Updated a month ago
If you haven’t received your return label after registering your return or exchange, here are a few things you can check before contacting us.
- Make sure your return/exchange is registered
Please make sure that you have registered your return or exchange on our return portal. Once your return has been registered, your return label will be sent to you by email. - Check your spam or junk folder
If you haven’t received your return label, please first check your spam or junk folder in case the email ended up there. - Reach out to customer support
If you still cannot find the prepaid return label, please contact our customer support team at [email protected] with your order number or case number. We’ll be happy to help and send you the return label as soon as possible.
Important Note:
- Please make sure to bring your invoice or customs documents directly to the post office or pickup point when dropping off your return. Do not place these documents inside the return package.
- Your return must be dropped off at a location that matches the shipping carrier shown on your return label, such as UPS, DHL or your local postal service. This helps ensure that your return can be processed without delays.
Delivery Address:
Understatement Returns C/O Almroths
Säterivägen 25
60597 Norrköping
011368070