What should I do if I receive the wrong or missing items?Updated 20 days ago

We’re sorry to hear that you received the wrong item or that part of your order is missing! We understand how frustrating this can be and are committed to resolving it for you as quickly as possible.

Here’s what to do:

1. Check your order confirmation - Make sure the items you ordered match what you received.
2. Contact us - Reach out to us at [email protected]  or through our contact form with:
   • Your order number
   • Your full name
   • A brief description of the issue
   • If applicable, photos of the incorrect item and packaging

We’ll investigate the issue and do our best to find a solution for you. Thank you for your patience and understanding!