What should I do if I received a faulty or damaged item?Updated a month ago
We’re sorry to hear that you received a faulty or damaged item - that’s not the experience we want you to have! We’ll do our best to help resolve the issue as quickly as possible.
Please contact us at [email protected] and include:
- Your order number
- A brief description of the issue
- A photo clearly showing the fault or damage
- A photo of the packaging, if the item appears to have been damaged during delivery
Once we have received your message, we’ll look into the issue and get back to you as soon as possible.
Thank you for your patience and understanding!