What should I do if I received wrong or missing items?Updated a month ago

We’re sorry to hear that you received an incorrect item or that something is missing from your order. We understand how frustrating this can be, and we’ll do our best to help resolve the issue as quickly as possible.

Here’s what to do:

1. Check your order confirmation to make sure the items listed match the items you received.
2. Contact us at [email protected] or through our contact form and include:
   • Your order number
   • Your full name
   • A brief description of the issue
   • If applicable, photos of the incorrect item and packaging

Once we have received your message, we’ll look into the issue and get back to you as soon as possible.

Thank you for your patience and understanding!