When will I receive a refund?Updated a month ago

Refund policy for returns

We want to make your return process as smooth as possible. Below, you'll find the most important information about our refund policy.

When will I receive my refund?

• Your refund will be processed within 14 working days after we have received and inspected your return.
• Please note that during sale periods or times of high order volume, processing times may be slightly longer than usual.

How will I know if my refund has been processed?

• Once we have completed your refund, you will receive a notification email confirming the transaction.

Important refund exceptions

• Sealed Items: The right to return or exchange does not apply to sealed goods if the tags have been removed after delivery.
• Used Products: If a returned item shows clear signs of wear, washing, or use, we reserve the right to decline the refund.

If you have any questions or need further assistance, please contact our customer service team at [email protected]. We’re happy to help!