We want to make your return process as smooth as possible. Below, you'll find key details about our refund policy. When will I receive my refund?. How will I know if my refund has been processed?. Important refund exceptions. If you have any question

<h4 data-end="113" data-start="78" id="isPasted">Refund policy for returns</h4>We want to make your return process as smooth as possible. Below, you&apos;ll find key details about our refund policy.When will I receive my refund?<ul data-end="470" data-start="275"><li data-end="385" data-start="275">Your refund will be processed within 14 working days after we have received and inspected your return.</li><li data-end="470" data-start="386">Please note that during sale periods, processing times may be longer than usual.</li></ul>How will I know if my refund has been processed?<ul data-end="638" data-start="529"><li data-end="638" data-start="529">Once we have completed your refund, you will receive a notification email confirming the transaction.</li></ul>Important refund exceptions<ul data-end="1079" data-start="679"><li data-end="941" data-start="807">Sealed Items: The right to return or exchange does not apply to sealed goods if the tags have been removed after delivery.</li><li data-end="1079" data-start="942">Used Products: If a returned item shows clear signs of wear, washing, or use, we reserve the right to decline the refund.</li></ul>If you have any questions or need further assistance, please reach out to our customer service team. We&apos;re happy to help!<p data-identifyelement="543" style="box-sizing: border-box; margin: 0px; font-size: 14px; line-height: 21.88px; word-break: normal; overflow-wrap: break-word; color: rgb(0, 0, 0); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; font-family: Arial, Helvetica, sans-serif; text-align: start;">

When will I receive a refund?

If you have received a refund but the amount seems incorrect, please check the following:. Return fee: A fixed return fee is deducted from your refund - 39 SEK for returns within Sweden or between €4.99 - €10 for international returns. Non-Refundable

If you have received a refund but the amount seems incorrect, please check the following:<ul data-end="904" data-start="151"><li data-end="299" data-start="151">Return fee: A fixed return fee is deducted from your refund - 39 SEK for returns within Sweden or between &#x20AC;4.99 - &#x20AC;10 for international returns.</li><li data-end="645" data-start="301">Non-Refundable items: The right of withdrawal, return, or exchange does not apply to sealed goods or items unsuitable for return due to health protection or hygiene if their tags have been removed after delivery. If a product shows clear signs of wear, washing, or is missing its original tags, we reserve the right to decline a refund. If your return is not approved for a refund, our return team will contact you with further details.</li><li data-end="904" data-start="647">Discount codes &amp; Bundle pricing: If you used a discount code or purchased items at a discounted bundle price, the discount may have been distributed across multiple products. If you return part of your order, the refund will be adjusted accordingly.</li></ul>If you still believe your refund amount is incorrect, please contact us at <a data-end="1014" data-start="983" rel="noopener">customer@shopunderstatement.com</a>, and we will be happy to assist you. <div style="box-sizing: border-box; margin-top: 16px; position: relative; word-break: normal; overflow-wrap: break-word; font-size: 13px; line-height: 18px; color: rgb(24, 50, 71); font-family: -apple-system, &quot;system-ui&quot;, &quot;Segoe UI&quot;, Roboto, &quot;Helvetica Neue&quot;, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </div>

What should I do if my refund amount is incorrect?

Online hours: Monday to Friday 9:00 to 16:30 (CET)

Home

Return Portal

Understatement Help Center

Refunds

Return & Exchange

Can I track my order?

My package doesn’t seem to have left your warehouse yet, what’s going on?

Tracking

How much does shipping cost?

Which shipping options do you offer?

Do you ship to my country?

Do I have to pay international taxes or duties?

When will I receive my order?

Shipping

My package shows as delivered, but I haven’t received it yet

What If I don’t pick up my order?

Delivery

Shipping & Tracking

How do I make an exchange?

Exchanges

What is your return policy?

How do I make a return?

What are the return shipping fees?

What should I do if I didn’t receive a return label?

Returns

Giftcards & Store credit

Where is my Gift card

Everything about discount codes

Gift cards / Store credit

How Klarna works in our store

How to report an issue and pause your Klarna payment

I returned my order - what happens if I paid with Klarna?

I paid with Klarna Invoice and want to return my product. Do I still need to pay the invoice?