Where is my gift card?Updated a month ago

I haven’t received my gift card – what should I do?

Digital gift cards are sent electronically to the email address used at checkout. If you haven’t received your gift card within 24 hours, please check your spam or junk folder in case the email ended up there by mistake.

If you find the email in your spam folder, we recommend marking it as “not spam” so future gift card emails go directly to your inbox.

Please note that your gift card code is different from your order number. The gift card code contains a mix of letters and numbers, while your order number only contains digits, for example 52XXXXX.

When using your gift card, we recommend copying and pasting the code directly into the gift card field at checkout. Make sure there are no extra spaces before or after the code.