Gift cards / Store credit

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Online hours: Monday to Friday 9:00 to 16:30 (CET)

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Order

Payments / Store credit

Can I track my order?

My package doesn’t seem to have left your warehouse yet, what’s going on?

Tracking

How much does shipping cost?

Which shipping options do you offer?

Do you ship to my country?

Do I have to pay international taxes or duties?

When will I receive my order?

Shipping

My package shows as delivered, but I haven’t received it yet

What If I don’t pick up my order?

Delivery

Shipping & Tracking

How do I make an exchange?

Exchanges

What is your return policy?

How do I make a return?

What are the return shipping fees?

What should I do if I didn’t receive a return label?

Returns

When will I receive a refund?

What should I do if my refund amount is incorrect?

Refunds

Return & Exchange

Giftcards & Store credit

Where is my Gift card

Everything about discount codes

How Klarna works in our store

How to report an issue and pause your Klarna payment

I returned my order - what happens if I paid with Klarna?

I paid with Klarna Invoice and want to return my product. Do I still need to pay the invoice?

I haven’t received my refund from Klarna - What should I do?

Klarna refund doesn’t match - What should i do?

Can I cancel or change my Klarna order?

Why isn’t my order showing in the Klarna app?

How to contact Klarna

Why am I having issues with my payment?

What if I was charged twice or received a debit instead of a credit?

Which payment options do you accept?

What should I do if I receive the wrong or missing items?

I received a faulty product

Product issues

Did my order go through?

I haven’t received my order confirmation - what should I do?

Is it possible to change the shipping address on my order?

I changed my mind, can I cancel my order?

Order issues

Product / Order issues

How do I pick the right size?

Which size should I choose for panties and bikini bottoms?

Which size should I choose for bralettes and bikini tops?

Which size should I choose for support bras?

Sizing

What materials are used in your products?

Are there any physical stores where I can try your products in Stockholm?

Our products

How do I care for my Understatements?

Wear & Care

Wear and care

Products / Wear and care

Understatement's commitment to sustainability

Sustainability