Why does my package show as delivered if I haven’t received it?Updated a month ago

We’re sorry to hear that your package hasn’t arrived, even though the tracking shows it as delivered. In some cases, a package may be marked as delivered shortly before it is actually handed over, placed in a mailbox, left at a pickup point, or delivered to a nearby location.

If your order is indicated as delivered but you have not received it, please check the following before contacting us:

Before contacting us, please check the following:

• Make sure the delivery address is correct and that your last name is visible on the mailbox or front door.
• Check with other household members to see if they have received the package on your behalf.
• Look around your home and building, including the mail box, lobby, front door, mail room, or any designated safe place.
• Ask your neighbours in case the package was delivered to them by mistake.
• Contact your local post office or delivery provider with the tracking number to see if the package is available for pickup.

If you still can’t find your package, please contact us at [email protected] and include your order number and tracking number. We’ll be happy to help you further.