Do I need to pay my Klarna invoice if I return my order?Updated a month ago

If you paid with Klarna Invoice and want to return your order, we recommend reporting the return in the Klarna app or on klarna.com as soon as possible. This may pause your invoice while your return is being processed and can help prevent payment reminders or late fees.

1. Report your return to Klarna
   Log in to the Klarna app or Klarna online, find your order, and select “Report a return”. This will pause your invoice until the return has been processed. Klarna will then guide you through the next steps. 
2. Register and send your return
   Register your return through our return portal and follow the return instructions. Use the return label provided after registering your return, and make sure to keep your tracking number or proof of postage until your return has been processed.
3. Wait for confirmation
   Once we have received, checked, and approved your return, we will notify Klarna. Klarna will then update your invoice accordingly.

If you have already paid the invoice, Klarna will handle the refund based on your selected payment method. Refunds and invoice updates may take a few business days to appear.

Please note that Klarna manages the invoice, payment status, and any payment pauses. If you have questions about your Klarna invoice or payment schedule, we recommend contacting Klarna directly. For questions about your return, you’re always welcome to contact us at [email protected].