KLARNA
How does Klarna work?
Klarna is a flexible payment option available at checkout, depending on your location. The payment options available to you will be shown at checkout before you complete your order. Pay Later: Pay within 14 or 30 days. Pay in Installments: Split your
How do I report an issue and pause my Klarna payment?
If you have received an incorrect, faulty, or damaged item, please contact us first at [email protected] so we can help resolve the issue as quickly as possible. If you paid with Klarna, you may also be able to report the issue and paus
I returned my order, what happens if I paid with Klarna?
If you have returned your order and paid with Klarna, your invoice or payment plan will be updated once your return has been received, checked, and approved by our warehouse. We recommend marking the order as a return in the Klarna app while your ret
Do I need to pay my Klarna invoice if I return my order?
If you paid with Klarna Invoice and want to return your order, we recommend reporting the return in the Klarna app or on klarna.com as soon as possible. This may pause your invoice while your return is being processed and can help prevent payment rem
I haven’t received my refund from Klarna - What should I do?
Once your return has been received, checked, and approved by our warehouse, we will notify Klarna. Klarna will then update your invoice or process your refund, depending on the payment method you selected. Please allow 3–5 business days for the refun
What should I do if my Klarna refund seems incorrect?
If you have returned an item but the refund or invoice update in your Klarna app does not seem correct, there may be a few reasons for this. Don't worry, we'll help guide you through it. Once your return has been approved by our warehouse, we notify
Can I cancel or change my Klarna order?
Unfortunately, you can't make changes directly in Klarna.To:. Cancel or modify your order: contact our customer service [email protected]. Change your payment schedule: log in to the Klarna app or website. Please note: Klarna cannot cha
Why isn’t my order showing in the Klarna app?
If your order is not showing in the Klarna app yet, it may simply not have been updated by Klarna yet. Your order will usually appear in Klarna once your order has been processed or shipped. This can take up to 24–48 hours. If your order still does n
How do I contact Klarna?
For questions about your Klarna payment, invoice, refund, or account, we recommend contacting Klarna directly. Klarna’s support team is available 24/7. Chatting with their support in the Klarna app. Visiting klarna.com and going to Klarna’s customer