Klarna is a flexible payment option available at checkout, depending on your location. You can choose from the following payment methods:. Pay Now: Pay immediately. Pay Later: Pay within 14 or 30 days. Pay in Installments: Split your purchase into ma
You can pause the payment for items that are incorrect, faulty, or damaged in the Klarna app. If something went wrong with your order from Understatement, please contact us first at [email protected], and we’ll help sort it out as quick
If you’ve returned your order, here’s what happens next:. Important: Mark the order as a return in the Klarna app to pause your invoice while the return is being processed. This helps avoid payment reminders during the return period. Once your return
If you paid with Klarna invoice and wish to return your product, you don’t need to pay the invoice while your return is being processed. However, to avoid reminders or late fees, please follow these steps:. Report your return to KlarnaLog in to the K
Refunds via Klarna are processed as soon as we approve your return. Please allow 3 - 5 business days for the refund to appear, depending on your bank and payment method. If the refund hasn't appeared after this time:. Check the Klarna app for updates
If you’ve returned an item but the refund in your Klarna app doesn’t seem correct, don’t worry - we’ll help guide you through it. Please note that since we use Klarna via Shopify Payments, we do not have access to Klarna’s internal systems or your pe
Unfortunately, you can't make changes directly in Klarna.To:. Cancel or modify your order: contact our customer service [email protected]. Change your payment schedule: log in to the Klarna app or website. Please note: Klarna cannot cha
Your order will show in Klarna once we ship or fulfill it. This may take up to 24 - 48 hours. If your order still isn’t showing:. Make sure you checked out with the same email used in Klarna. Contact Klarna directly for further help.
For questions about your payments, refunds, or account, Klarna’s support team is available 24/7. Chat via the Klarna app. Visit klarna.com. Klarna customer service is independent from us - they have full insight into your payments and invoices.