How do I report an issue and pause my Klarna payment?Updated a month ago

If you have received an incorrect, faulty, or damaged item, please contact us first at [email protected] so we can help resolve the issue as quickly as possible.

If you paid with Klarna, you may also be able to report the issue and pause your payment directly in the Klarna app while the case is being reviewed.

How to report an issue and pause your invoice in the Klarna app

1. Open the Klarna app and go to “Orders”.
2. Select your Understatement order.
3. Tap “Report a problem” and follow the instructions.

Klarna will guide you through the next steps, and you can track the status of your case directly in the Klarna app.

Please note that Klarna manages the payment process, invoice, and any payment pauses. If you have questions about your Klarna invoice or payment status, we recommend contacting Klarna directly.