What should I do if I was charged twice or see an unexpected payment?Updated a month ago

If you notice something that looks incorrect, such as being charged twice or seeing an unexpected debit instead of a refund or credit, please contact us at [email protected] so we can look into it.

To help us check the payment from our side, please include:

• Your order number
• The email address used when placing the order
• The date and amount of the transaction
• A screenshot of the payment or refund issue, if available

Please do not send full card details or sensitive payment information by email.

We will rectify the issue by checking your payment records and ensuring the correct process of a refund or credit to your account.

We’ll do our best to help you resolve the issue as quickly as possible.