Why isn’t my order showing in the Klarna app?Updated a month ago

If your order is not showing in the Klarna app yet, it may simply not have been updated by Klarna yet.

Your order will usually appear in Klarna once your order has been processed or shipped. This can take up to 24–48 hours.

What should I check?

• Make sure you selected Klarna as your payment method at checkout.
• Check that you are logged in to Klarna with the same email address used when placing your order.
• Wait 24–48 hours after placing your order, as it may take some time for the order to appear.

If your order still does not appear in the Klarna app after this time, we recommend contacting Klarna directly. Klarna manages the payment process and can check account-specific details.